Honest-1 Auto Care CorporateDear Honest-1 Corporate, please investigate your Leadership team, at your Honest-1 location in Aloha/Beaverton, OR (On 209th & TV Hwy). I simply took my 1999 Ford SUV in for a free 21-point inspection and a second opinion. When my truck was returned that same day my check engine light came on, and my truck started to shake when accelerating or braking. My truck was not in this condition before I brought it in to Honest-1 in Aloha, OR. I returned my vehicle back to Honest-1 in Aloha/Beaverton, OR (that same day). I was rudely addressed by your Manager, Bryan in front of my 5 year old daughter and other customers. This was my 1st experience with Honest-1 and the lack of professionalism and disrespect was jaw-dropping, especially from a Manager. My husband was very upset to know that his wife was mistreated while he was at work.
I demand immediate follow-up with this Manager, Bryan. My 1999 Ford Explorer SUV was serviced on Friday, June 30, 2017 at 9:00 am. Now, on top of the needed repairs, I have to also address the costs of a shaking vehicle in regards to the check engine light that only occurred after Honest-1's 21-point inspection. Prior to Honest-1's inspection, my check engine light was not on, nor was my SUV shaking. Bryan immediately disowned the situation, and became aggressive towards me.
The Manager, Bryan was not the least bit customer-centric nor cared to have an ounce of understanding regarding my concern. However, I will give Kudos to Matt, the technician who was the most professional during this matter but still did not yield a resolve. So much for first impressions! I will never consider Honest-1 for vehicle repairs or give a referral. Horrible and fraudulent customer service! Very disappointing!!!