Brought vehicle in for oil/filter change. Job completed in a short time.

I had my car serviced in Tyler Texas, @ Honest-1 on the 323 loop location. Extremely pleased with the results. Excellent service. Cant say enough about the team there. Customer service is their greatest asset. They have a well structured system in place which is very refreshing. They tell you whats wrong with your vehicle, they take you to your car and observe the problem yourself and give you the option to approve or disapprove the job. Their customer service is the best i have see anywhere in my life time. Their charges too are very reasonable. I wish i could give them ten 10 stars, but the system only allows 5. I strongly recommend this mechanic shop in Tyler to anyone who has a car problem. Try them first before going anywhere else. For the record. I DO NOT have any friend(s) or relative(s) who work the shop. I ran into them through a mail flyer

Mike is always great about communicating. Service is good, shop is clean, with a nice workspace provided if you are waiting.

Excellent service, near my house and Mr. Woody was very kind and even took me to my car, the price is fair and of course I recommend it.

RIP OFF -NOT SO HONEST -1 - If you have to advertise that you're honest then patrons BEWARE!! They should change the name. My wife Cars broke down on 202 nearly in front of the place overheating. So we pulled in. We were told the hourly labor cost was 115.00 but were charge $159.00. We left the car for diagnosis and were told later over the phone the transmission line had broken inside the radiator and would require flushing of the transmission and radiator, and radiator replacement. All to the tune of $1500.00 bucks. The radiator replacement would be $660.00 and the remainder of charges for labor and flushes. He gave the option to choose one flush but recommended two to do it right. We authored the work for two and thought the price was set at 1500.00 but OH NO!! He called later and spoke to the wife and told her more was required but did not mention an increase in price. When we came to pickup he nicked and dimed us for every penny he could. The bill was now over $2100.00. The even charged separate for the diagnosis the was now $159.00 that now he wasnt adding into the price to fix the vehicle. l?The Radiator charge increased from $660.00 to $690.00. I had to fight and argue with him over it he refused to correct it. Then he told me the transmission needed 32 quarts of fluid to refill after the flush to the tune of $287.00. He charged for each flush 53.00 for radiator and 59.00 for trans and labor of $115. each time. He called him self doing us a favor and not charging labor a third time. He even added a two $34.00 shop charges which is a total RIP OFF!!. After 20 mins of arguing with him he finally removed the $159.00 diagnosis fee but told us he would not remove the excessive fluid charges or the insulting $34.00 shop charges. Had we not broken down there we would never have gone there. In addition they did not give any warranty for the transmission work due to the flushes. We were on our own if we had any transmission problems after his multiple flushes. WE WILL Never return and will spread the word that HONEST 1 is a Nickel and DIME you RIP off.

Expedient, thorough, and reasonably priced service. I recommend to my neighbors to have their vehicles serviced here.

Decent service Misleading pricing very expensive had brought in a light bulb for the front driver side and had them install it - they did not state the price beforehand and turned out to be $39.00 Could have done it myself if I would have known Not coming back

Great team, very helpful, reliable, Honest, Affordable, work completed on time and a great job. Why would anyone go to a dealer and pay $$$$, keep it in your pocket. let these guys take care of you...... Jack, ---happy Customer

Good service but steep prices. I had my car in for a front brake reline and rotor resurfacing. The price for that was on the high side, but because of Honest-1's good reviews, I figured it was worth paying a little extra and not doing the "coupon runaround" like I normally do with services like this when a mechanic gives you a lowball price, but doesn't include a lot of necessary services that then become "extras." Anyway, as anticipated, the mechanic found a couple of things my car needed, but when the front desk gentleman quoted me the price for installing a lower front controller arm bushing in my SUV, I nearly keeled over. I didn't have the work done, but I did stop by Firestone on the way home and was quoted a price for the same job for about 40% lower. I'll have the work done at Firestone, especially since I also have a 20% off coupon they will honor even though it's expired. One more thing...at Honest-1 while my front brakes were being done, the mechanic recommended I have my rear brakes "cleaned and adjusted" and told me it'd be about $40 to blow out the dust and do a quick adjustment. I agreed, but the price was about $58 when I went check out. I just paid it and figured I'd learned a lesson. On the plus side, my car was taken into the shop precisely at my appointment time (which I appreciated) and took about 45 minutes less time than I had expected to be finished. I'm hoping that didn't mean the mechanic cut corners on getting my car's work done, but everything seems to be working fine.

Mike took good care of me when my brand new tire had yet a second screw too close to the edge of the tread to be repaired. he was able to get me another new tire at a discounted rate and added on the ROAD HAZARD WARRANTY as well ! Truck tires are expensive and it was killing me that I had to buy 2 new ones in a month! He eased my financial pain and kept a customer :) Thank you Mike for going the extra yard!