Honest-1 Auto Care Corporate
I wish I could rate my experience as zero stars, but since one half of a star is the lowest possible rating, I'll settle for it. Initially I called and made an appointment here because of them giving me the lowest estimate and also because of the reviews. I can only imagine now that they clean up online reviews so that only the best are made public because it is so hard to believe that anyone has had a positive experience here. I initially brought my car in to have a part of my rear suspension replaced. I was told on the phone when I made the appointment that it would cost $400 + tax which would amount to approximately $420. I was also told that my car would take about two hours to be finished and that I should be able to pick it up by early afternoon. We dropped it off at 10:00 AM. Hours went by and I got no call. I called at 2 PM and no one picked up. I called at 3 PM and no one picked up. I called again at 4 PM and 4:30 PM and still no one picked up. I finally got through to them at 5 PM, when they were set to close, and they told me my car still wasn't done. 7 hours had gone by, and they hadn't been able to do a fix that I was told should take 2 hours. The owner of the location informed me that they had to take my brake assembly apart in order to do the replacement and that they were hearing an odd noise when they put it back together. They also told me that they had rotated my tires to try to fix the issue, but realized that the tires had been rotated two weeks prior (which they would have known had they contacted me prior to their closing time) so they had to rotate them back. They then charged us $450 and gave me crap about how they're charging far less than they usually would, even though they were the ones who gave the estimate. As I drove away (after hours, so I couldn't take it back) I realized that my alignment was extremely off. My steering wheel turned to the right by approximately forty-five degrees from center, and it pulled to the right so hard that it was difficult to drive. When I drove on snow, my car was unusually impossible to control (fishtailing with no traction going 5 mph in less than an inch of snow.) I had driven this car a week prior in snow and it was fine. The initial appointment was on February 6th. I had to leave to go out of town for a week and was unable to contact them in the meantime. I got back yesterday, so I called this morning at 9 AM. The man who answered the phone didn't give me his name but I didn't recognize his voice as the owner so I'm assuming it was a mechanic. I explained the issue and he completely dismissed the lack of control on snow as it "being the weather" like I'm an idiot who doesn't know that snow is slippery. The issue is that my car is literally impossible to control on the snow which is new since I took my car in. He made me an appointment for 4:00. When I went to drop my car off at 4:00, the owner (who seems to be completely incompetent and lacks manners) I explained the issue and that I had made an appointment for 4:00. He told me he didn't have the time today and that the issue couldn't possibly have been from the work they did, so he would have to charge us for the alignment. I pushed back because this issue is definitely from the day of the initial appointment, and he was extremely rude and irritable. He was also irritated that I pointed out that I had made an appointment that morning. His mechanic took my car and tried to align it, but for some reason is not capable of doing a basic alignment without their *specific alignment guy* so I was told I would have to bring it back the next day. Needless to say, I just dropped my car off at another location to have a competent mechanic do the alignment. The mechanic that is currently looking at it just called me to tell me that the mechanics at Honest-1 on Old Henderson failed to reconnect my sway bar which is why the car was so difficult to drive on snow, which they would have realized had they not completely dismissed me as being an idiot who doesn't know how to drive on snow. I'll be contacting Honest-1 headquarters to try to get a partial refund to pay for the alignment and sway bar connection at the other place, and will absolutely never bring my car here again. If you're a future customer looking to bring your car some place, I highly recommend leaving this facebook page and not even considering Honest-1.