Honest-1 Auto Care MalvernThis is a 3 STAR REVIEW -but it won't post if it's less than 4 stars
I left a review on here, Wednesday but it never posted. Probably because I gave it 3 stars. I just posted (below) to see if I could post right away or if it had to be reviewed... When I gave 5 stars, it posted right away.
I've had mixed feelings. On August 25, 2014, I took my '03 Toyota Matrix (about 75,000 miles) to Honest 1 for AC problems. They diagnosed and figured out it was a sensor. While the car was there, I also new that I needed to get my auto transmission fluid changed...so they changed it. When I picked up the car, they gave me praise for taking good care of my vehicle.
Fast Forward to Dec. 2, 2014. I took it in for state inspection and got a call saying that it passed. They recommended having my rear brakes adjusted ($31) and MY TRANSMISSION FLUID BE CHANGED/FLUSHED! I had it done ~5,000 miles ago. When I asked, she said it was dark and dirty. When I told her I just had it done a couple of months ago (at Honest 1), she said she'd speak to the technician. I get a phone call back and was told that the tech only recommended it since it was suggested mileage from Toyota. I was confused, I was told it was dark/dirty and then I was told it's recommended. I didn't bother to inquire further. I never got a follow-up from the manager.